About Us

Our Story…

Outlander Motorhomes Limited (OML) started life at a workshop in Twechar (Est 2018), which is on the Outskirts of Glasgow.  A fitting countryside setting for the beginnings of any campervan adventure.  We have a 2100Sq Ft workshop where we convert, repair and accessorise campers.  We also supply replacement parts and pride ourselves on being able to find anything your camper desires (we can generally beat internet prices too!). 

Having had an early midlife crisis Mark (OML founder) left the corporate engineering world behind to strike out on his own with the help of a few friends and family.  After travelling throughout Europe and the UK in motorhomes, Mark has found himself back home in Scotland with a desire to share his passion with like-minded people.  OML was born.

If it has an engine and you can sleep in it (and even if you can’t), we’ll probably be enamoured with your vehicle.  Seriously, we’ll like your camper more than you do.  

Policies

Return / Refunds;  UK consumer rights apply in full.  Returns (non faulty) are acceptable if the item is returned in its original condition, within 30 days of the date you received the item, new and unused (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item Excluding any premium paid postage for special orders.

A full refund including the postage & packing charge will only be made if the item is faulty.

If you are withdrawing from the purchase after dispatch and there has been no error on our part, the cost of postage and packing will stand.

Delivery;  This is included within our pricing and applies to the whole of the UK where standard royal mail services exist for items up to 2Kg.  For items weighing more, delivery will still be free, except for those geographical areas where postage fee’s are excessive (channel islands, IOM and some other Islands).  We aim to dispatch all orders within 2 working days and delivery is 3 – 5 days from dispatch.  On average our items are delivered within 3 working days of ordering.  

Where an item has been damaged in transit, they should sign for it as ‘damaged’ with the courier.  Unless packaging is prestine on arrival, sign for it as damaged, this enables recovery of costs from the courier and allows us to be as flexible as possible with customer returns.  

General; We will aim to be as helpful and flexible as is possible.  We care about our customers experience and want you to shop with us in future, so we’ll always aim to please.

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